About the matrix Standard
"Because of our positive approach to customer care, I believe the benefits of achieving best practice in information, advice and guidance will definitely affect the bottom line."
High & Mighty Limited - HR & Admin
Click here to see what other organisations have to say about the matrix Standard
What is the matrix Standard?
The matrix Standard is the national quality standard for any organisation that delivers information, advice and/or guidance on learning and work.
Your organisation may deliver information, advice and guidance to external clients. This could be in the context of a careers service, learning centre, recruitment agency, trades union or a business training provider. We call this an external service.
Alternatively you may be an employer offering your staff support or assistance in areas such as skills training, management development, appraisals, promotion and succession planning or redundancy programmes. We call this an internal service.
You may choose to apply the matrix Standard in one or both of the scenarios stated above. Whichever option you choose, the way that the matrix Standard is Assessed is based on achieving excellent end-results that anyone working or visiting your organisation will consistently hear, see and experience.
The matrix Standard is a flexible quality standard that can be used by a wide variety of organisations including the following:
- Further education colleges for both their discrete IAG eg Student Services, and their embedded provision ie the support for learners throughout their learning journey
- SSCs
- Prisons
- Higher Education Institutions for careers advisory services and also wider student services provision
- Work based learning providers
- Adult and Community Learning providers
- Trades unions
- Employers
- Careers advisory services
View our case studies to see a range of organisations who have benefited from using the Standard.